Privacy Policy
Privacy Policy for TechM Explore Mobile Application
TechM BPS Xplore is the online digital mobile application for Tech
Mahindra Business Process Services (“TechM BPS”), the business
process outsourcing (BPO) arm of Tech Mahindra Limited (“Company”,
“TechM”, “we” or “us”). This privacy policy applies to processing of
personal data that is collected through TechM BPS Xplore (“mobile
app”, “app”, “tool” or “application), which means information about
an identifiable individual (“you”), that we collect through the app.
It also describes your data protection rights, including your right
to object to some of the processing that TechM may carry out. More
information about your rights and how to exercise them, is set out
in the ‘your choices and rights’ section below.
This policy was updated on 19th Sept 2024
What Personal Data we may collect
Personal Identification and communication information:
Personal Information:
Name, phone number, email address, country of residence, job title /
designation and organization.
Why we collect, use and store the personal data
Collection of personal information for propagating business:
We may use your personal information to get valuable feedback from
your experience on our app. We may also use your personal
information to serve you better, such as informing you of new
services, products or alliances that could help you in your
business. Your posting of any such Personal Information is entirely
your discretion. While you can visit and use our app without
disclosing any Personal Information, however, to gain access to our
resources, personalized content feed, and submit the contact us form
on the app would require such information. Thus, these may not be
available to you if you decide not to reveal the information
requested. We will take reasonable steps to ensure that your
Personal Information is accurate and complete.
Collecting information for on-line surveys:
At times, we conduct online surveys to better understand the needs
and profile of our visitors. When we conduct a survey, we will
inform you about how we will use the information prior to your
taking the survey. If you do not want to participate in the survey,
you may refrain from contributing to it at your own discretion.
IP address:
Our app uses Internet Protocol (IP) Addresses. An IP Address is a
number assigned to your computer by your Internet service provider,
so you can access the Internet. Generally, an IP address changes
each time you connect to the Internet (it is a “dynamic” address).
We use your IP address to report aggregate information on use and to
help improve the app. You should be aware that this site is not
intended for or designed to attract, individuals under the age of
18. We do not collect personally identifiable information from any
person we actually know is an individual under the age of 18. Areas
of this app that collect your information use industry standard
security controls and appropriate technical and physical
organizational security controls for protection of data; however, to
take advantage of this, you must use the updated version of the app
at all times.
Processing purposes
We process the data to ensure a proper connection buildup, system
security and to improve our app. We process your Personal
Information when it is necessary for the purposes of a legitimate
interest pursued by us or a third party (when these interests are
not overridden by your data protection rights) under the
circumstances like mentioned below
-To identify you once you register on our app and
-To contact you and respond to your questions or requests
-To understand which parts of the app are visited and how frequently; and
-To provide access to desirable content based on your preferences
Disclosure to third parties
-To contact you and respond to your questions or requests
-To understand which parts of the app are visited and how frequently; and
-To provide access to desirable content based on your preferences
To the extent permitted by law and to fulfil the purpose of this
app, we may share your personal information with agents, contractors
or partners of the company in connection with the services that
these individuals or entities perform for or with the company. These
agents, contractors or partners are restricted from using this data
in any way other than to provide services for the company or
services for the collaboration in which they and the company are
engaged in (for example, some of our products are developed and
marketed through joint agreements with other companies). We may, for
example, provide your information to agents, contractors or partners
for hosting our databases, for data processing services or so that
they can mail you information that you requested for. You may remove
yourself from any such list or notification at any time.
The company reserves the right to share your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue. The company reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.
We may also be required to disclose your personal information in the event of a legal investigation or any such other process where we are required to do so by applicable law or where we must establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud or situations involving potential threats to the physical safety of any person.
To the extent permitted by law, we may also provide your Information to a third party in connection with the sale, assignment or other transfer of the business of this app to which the information relates, in which case we will require any such buyer to agree to treat your personal information in accordance with this privacy policy.
As a convenience to our visitors, this app may contain links to a number of sites that we believe may offer useful information. The policies and procedures we described here may not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection and distribution policies.
Monitoring
The company reserves the right to share your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue. The company reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.
We may also be required to disclose your personal information in the event of a legal investigation or any such other process where we are required to do so by applicable law or where we must establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud or situations involving potential threats to the physical safety of any person.
To the extent permitted by law, we may also provide your Information to a third party in connection with the sale, assignment or other transfer of the business of this app to which the information relates, in which case we will require any such buyer to agree to treat your personal information in accordance with this privacy policy.
As a convenience to our visitors, this app may contain links to a number of sites that we believe may offer useful information. The policies and procedures we described here may not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection and distribution policies.
Where permitted by applicable law, TechM reserves the right to
monitor, intercept, access and erase all information, material, data
and communication (including emails, telephonic conversations and
voicemail recordings) regarding registration and further processing
of your application through the app.
How we share your personal data
We will share your personal data with other Tech Mahindra Group or
third-party companies, to the extent required. In the event that a
TechM business is sold or integrate with another business in total
or in part, your details may be disclosed to our advisers and
prospective purchaser’s advisers and will be passed on to the new
owners of the business.
Please note, for Applicants from European Economic Area (EEA), your personal data will be processed in or accessed globally, including but not limited from jurisdiction outside the EEA by members of TechM group and categories of recipients (e.g. third party providers) in jurisdiction that do not have equivalent data protection laws to those in the EEA for the purpose outlined above. When we transfer your data to TechM India, we use an intra-company agreement containing European Commission approved standard contractual clauses. When we transfer your data to outside TechM group, we use the European Commission ’s adequacy decisions and rely on standard contractual clauses to safeguard the transfer, unless we transfer the data to third party, that has implemented binding contractual rules, in which case, we may rely on one of those mechanisms to safeguard the transfer as applicable and obtain your consent for the data transfers to the United States and other countries.
For further information, including, how to obtain a copy of the documents used to protect your information, please contact us as described in the contact us section below.
Your Choices and Rights
Please note, for Applicants from European Economic Area (EEA), your personal data will be processed in or accessed globally, including but not limited from jurisdiction outside the EEA by members of TechM group and categories of recipients (e.g. third party providers) in jurisdiction that do not have equivalent data protection laws to those in the EEA for the purpose outlined above. When we transfer your data to TechM India, we use an intra-company agreement containing European Commission approved standard contractual clauses. When we transfer your data to outside TechM group, we use the European Commission ’s adequacy decisions and rely on standard contractual clauses to safeguard the transfer, unless we transfer the data to third party, that has implemented binding contractual rules, in which case, we may rely on one of those mechanisms to safeguard the transfer as applicable and obtain your consent for the data transfers to the United States and other countries.
For further information, including, how to obtain a copy of the documents used to protect your information, please contact us as described in the contact us section below.
The policy considers the rights and obligations under the data
protection laws applicable to the user / if the User is an EEA
resident, then as set forth in the EU General Data Protection
Regulation (Regulation (EU) 2016/679, (“GDPR”). You have the right
to ask TechM for copy of your personal data; to correct, delete or
restrict processing of your persona data; and to obtain the personal
data you provide in a structured and machine-readable format. In
addition, you can object to the processing of personal data, in some
circumstances (in particular, where we do not have to process the
data to meet a contractual or legal requirement). Where we have
asked for your consent, you may withdraw consent at any time. If you
have asked to withdraw your consent to TechM from processing your
data, this will not affect any processing which has already taken
place at that time. For any such queries you may contact
DPO@techmahindra.com.
These rights may be limited, for example, if fulfilling your request would reveal personal data of another person or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights. We will not discriminate against you if you exercise your privacy rights. You have a right to appoint an Authorized agent. If you are a United States resident or are an authorized agent of a United States resident and want to exercise one of the above-rights in connection with your personal data, please contact our Privacy Officer at DPO@techmahindra.com.
How long we retain your personal data
We will retain your personal data only for as long as we need it for
TechM’s legitimate business interest in accordance with applicable
laws, to fulfil your registration and application process and to
perform services as you have opted for or to meet legal requirements,
after which we will take steps to delete your personal data or hold it
in a form that no longer identifies you.
Updates to this Privacy Notice
This privacy policy may be updated periodically. We will encourage you
to check for changes to this privacy policy occasionally. On some
occasions, we may also actively advise you of specific data handling
activities or significant changes to this privacy policy, as required
by the applicable law.
Contact us
These rights may be limited, for example, if fulfilling your request would reveal personal data of another person or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights. We will not discriminate against you if you exercise your privacy rights. You have a right to appoint an Authorized agent. If you are a United States resident or are an authorized agent of a United States resident and want to exercise one of the above-rights in connection with your personal data, please contact our Privacy Officer at DPO@techmahindra.com.
The data controller for your personal data will be TechM through
whom you are registering or applying for relevant work or employment
positions. If you have any question about this privacy policy or
wish to contact us for any reason in relation to our personal data
processing,
please contact us at: dpo@techmahindra.com
please contact us at: dpo@techmahindra.com