Privacy Policy

Privacy Policy for TechM Explore Mobile Application

TechM BPS Xplore is the online digital mobile application for Tech Mahindra Business Process Services (“TechM BPS”), the business process outsourcing (BPO) arm of Tech Mahindra Limited (“Company”, “TechM”, “we” or “us”). This privacy policy applies to processing of personal data that is collected through TechM BPS Xplore (“mobile app”, “app”, “tool” or “application), which means information about an identifiable individual (“you”), that we collect through the app. It also describes your data protection rights, including your right to object to some of the processing that TechM may carry out. More information about your rights and how to exercise them, is set out in the ‘your choices and rights’ section below.
This policy was updated on 19th Sept 2024

What Personal Data we may collect Personal Identification and communication information: Personal Information:
Name, phone number, email address, country of residence, job title / designation and organization.
Why we collect, use and store the personal data Collection of personal information for propagating business:
We may use your personal information to get valuable feedback from your experience on our app. We may also use your personal information to serve you better, such as informing you of new services, products or alliances that could help you in your business. Your posting of any such Personal Information is entirely your discretion. While you can visit and use our app without disclosing any Personal Information, however, to gain access to our resources, personalized content feed, and submit the contact us form on the app would require such information. Thus, these may not be available to you if you decide not to reveal the information requested. We will take reasonable steps to ensure that your Personal Information is accurate and complete.
Collecting information for on-line surveys:
At times, we conduct online surveys to better understand the needs and profile of our visitors. When we conduct a survey, we will inform you about how we will use the information prior to your taking the survey. If you do not want to participate in the survey, you may refrain from contributing to it at your own discretion.
IP address:
Our app uses Internet Protocol (IP) Addresses. An IP Address is a number assigned to your computer by your Internet service provider, so you can access the Internet. Generally, an IP address changes each time you connect to the Internet (it is a “dynamic” address). We use your IP address to report aggregate information on use and to help improve the app. You should be aware that this site is not intended for or designed to attract, individuals under the age of 18. We do not collect personally identifiable information from any person we actually know is an individual under the age of 18. Areas of this app that collect your information use industry standard security controls and appropriate technical and physical organizational security controls for protection of data; however, to take advantage of this, you must use the updated version of the app at all times.
Processing purposes
We process the data to ensure a proper connection buildup, system security and to improve our app. We process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights) under the circumstances like mentioned below
-To identify you once you register on our app and
-To contact you and respond to your questions or requests
-To understand which parts of the app are visited and how frequently; and
-To provide access to desirable content based on your preferences
Disclosure to third parties
To the extent permitted by law and to fulfil the purpose of this app, we may share your personal information with agents, contractors or partners of the company in connection with the services that these individuals or entities perform for or with the company. These agents, contractors or partners are restricted from using this data in any way other than to provide services for the company or services for the collaboration in which they and the company are engaged in (for example, some of our products are developed and marketed through joint agreements with other companies). We may, for example, provide your information to agents, contractors or partners for hosting our databases, for data processing services or so that they can mail you information that you requested for. You may remove yourself from any such list or notification at any time.

The company reserves the right to share your Personal Information to respond to duly authorized information requests of governmental authorities or where required by law. In exceptionally rare circumstances where national, state or company security is at issue. The company reserves the right to share our entire database of visitors and customers with appropriate governmental authorities.

We may also be required to disclose your personal information in the event of a legal investigation or any such other process where we are required to do so by applicable law or where we must establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud or situations involving potential threats to the physical safety of any person.

To the extent permitted by law, we may also provide your Information to a third party in connection with the sale, assignment or other transfer of the business of this app to which the information relates, in which case we will require any such buyer to agree to treat your personal information in accordance with this privacy policy.

As a convenience to our visitors, this app may contain links to a number of sites that we believe may offer useful information. The policies and procedures we described here may not apply to those sites. We suggest contacting those sites directly for information on their privacy, security, data collection and distribution policies.
Monitoring
Where permitted by applicable law, TechM reserves the right to monitor, intercept, access and erase all information, material, data and communication (including emails, telephonic conversations and voicemail recordings) regarding registration and further processing of your application through the app.
How we share your personal data
We will share your personal data with other Tech Mahindra Group or third-party companies, to the extent required. In the event that a TechM business is sold or integrate with another business in total or in part, your details may be disclosed to our advisers and prospective purchaser’s advisers and will be passed on to the new owners of the business.

Please note, for Applicants from European Economic Area (EEA), your personal data will be processed in or accessed globally, including but not limited from jurisdiction outside the EEA by members of TechM group and categories of recipients (e.g. third party providers) in jurisdiction that do not have equivalent data protection laws to those in the EEA for the purpose outlined above. When we transfer your data to TechM India, we use an intra-company agreement containing European Commission approved standard contractual clauses. When we transfer your data to outside TechM group, we use the European Commission ’s adequacy decisions and rely on standard contractual clauses to safeguard the transfer, unless we transfer the data to third party, that has implemented binding contractual rules, in which case, we may rely on one of those mechanisms to safeguard the transfer as applicable and obtain your consent for the data transfers to the United States and other countries.

For further information, including, how to obtain a copy of the documents used to protect your information, please contact us as described in the contact us section below.
Your Choices and Rights
The policy considers the rights and obligations under the data protection laws applicable to the user / if the User is an EEA resident, then as set forth in the EU General Data Protection Regulation (Regulation (EU) 2016/679, (“GDPR”). You have the right to ask TechM for copy of your personal data; to correct, delete or restrict processing of your persona data; and to obtain the personal data you provide in a structured and machine-readable format. In addition, you can object to the processing of personal data, in some circumstances (in particular, where we do not have to process the data to meet a contractual or legal requirement). Where we have asked for your consent, you may withdraw consent at any time. If you have asked to withdraw your consent to TechM from processing your data, this will not affect any processing which has already taken place at that time. For any such queries you may contact DPO@techmahindra.com.

These rights may be limited, for example, if fulfilling your request would reveal personal data of another person or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to the data protection authority. Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights. We will not discriminate against you if you exercise your privacy rights. You have a right to appoint an Authorized agent. If you are a United States resident or are an authorized agent of a United States resident and want to exercise one of the above-rights in connection with your personal data, please contact our Privacy Officer at DPO@techmahindra.com.
How long we retain your personal data We will retain your personal data only for as long as we need it for TechM’s legitimate business interest in accordance with applicable laws, to fulfil your registration and application process and to perform services as you have opted for or to meet legal requirements, after which we will take steps to delete your personal data or hold it in a form that no longer identifies you. Updates to this Privacy Notice This privacy policy may be updated periodically. We will encourage you to check for changes to this privacy policy occasionally. On some occasions, we may also actively advise you of specific data handling activities or significant changes to this privacy policy, as required by the applicable law. Contact us
The data controller for your personal data will be TechM through whom you are registering or applying for relevant work or employment positions. If you have any question about this privacy policy or wish to contact us for any reason in relation to our personal data processing,

please contact us at: dpo@techmahindra.com